Full TikTok Shop operation in Mexico and Brazil
All of TikTok Shop, run by one team.
From opening and running your shop to the lives that sell. We activate the full channel: shop, content, creators and paid media, with a data-driven strategy to maximize your GMV.
What we do
Shop setup & operation
We open, configure and run your TikTok Shop: catalog, listings, pricing, promotions, logistics and customer service. Your shop managed by a senior team, without building one in-house.
Seller Live (brand lives)
Broadcasts from your brand's own account, with trained hosts, script and production. The goal is not an event: it is a calendar of three or more days a week, which is where live starts behaving like a sales channel.
Creator Live (creator lives)
We activate creators and affiliates to sell your product live from their own accounts, expanding reach and credibility with every broadcast. We work on commission over closed sales.
Mega Live (large-scale events)
High-impact live shopping events for launches and key dates (Hot Sale, Buen Fin, Black Friday, Mother's Day): bigger production, multiple creators and maximum coverage.
Creator and affiliate network
We recruit and manage the right talent for your brand, with samples, briefs, seeding and commission per sale. The real lever is not the public commission: it is the target commission negotiated and sent creator by creator. That is human work and it is what we do.
Content (production)
Short video and shoppable content produced to sell: from concept to edit, optimized for the algorithm and for conversion. Across most brands we run, short video accounts for close to half of GMV.
Paid media (Paid / GMV Max)
We amplify what already works with TikTok's native paid media (GMV Max, Spark Ads) to scale sales with ROAS control. Paid never starts before organic shows what converts.
Pods
A dedicated team that lives your brand.
We are not an agency that rotates accounts. We assign a pod, a focused team of specialists in shop, content, creators and lives, dedicated to a small group of brands. Real focus, deep context and speed of execution.
Operations
Content opens the sale. Operations sustain it.
TikTok Shop measures every seller and penalizes the ones that fall short. We operate against those metrics every day.
Shipping compliance
We manage shipping within the window the platform requires and monitor late delivery rate and tracking validity, the metrics that cut your visibility when they slip.
Real logistics, not theoretical
In Brazil, TikTok Shop does not yet offer fulfillment: inventory and packing stay on the seller's side. We build the operation with local carriers and tell you upfront what it will cost, instead of finding out in month two.
Price, margin and fee structure
Before launch we model your product against commissions, per-item fees and each country's free shipping programs. If the math does not work, we tell you before signing, not after.
Account health and reputation
Reviews, complaints, returns and the shop's performance score, managed as part of the service. Almost half of shoppers abandon a purchase over a negative review.
Why SuperOrdinary
Control
You run the channel with full brand and price control. We execute, you decide.
Protection
We protect the integrity of your brand, your price and your catalog in the channel, including unauthorized resellers.
Transparency
A weekly report with GMV per brand, live hours, active affiliates by tier, samples sent, posting rate, ad spend and margin. The same numbers we look at ourselves.